It is up to your customs and postal service to get it to you. Please do not get upset with us about the time the item spends getting trough customs.
International customers please allow for this time, it is out of our control. If there are any problems with your order, please do not hesitate to email us and we will help. Items shipped via First Class and Priority Mail Flat Rate will not provide tracking information and will not update the location of the package or provide shipping information.
This is due to your customs or post office delays. This does not mean that your package is not on the way. First Class and Priority Mail does not have true tracking.
Only Express Mail will have true tracking. Returns: If for some reason you receive the wrong item, color, or size, please let us know and Tactical Ops Gear will correct the issue immediately. We will pay shipping for returns only if the error was made by Tactical Ops Gear. Please email any questions or concerns and they will be returned promptly. If the item was sent correctly and you would like to return it, the buyer will pay for shipping and Tactical Ops Gear will accept the return as long as the item is still in the original condition it was when it shipped.
Item Condition: All items listed are new with tags unless otherwise noted. Items are in-stock and are straight from the original manufacturer. Combined Shipping: Tactical Ops Gear will combine shipping for multiple orders. For most items the shipping will be cut in half after the first item. I do not combine shipping for Best Offers! Email Tactical Ops Gear if you have a problem with combining shipping and I will send an updated invoice.
Feedback: Tactical Ops Gear will leave feedback within a week of payment. Please email me if you have any problems with your order. Tactical Ops Gear will do everything we can to help you have a good experience shopping with Tactical Ops Gear. We do whatever it takes to earn your Positive Feedback. Best Offers: There is very little mark up on most items so we only consider and respond to realistic Best Offers. This is because our website automatically generates the Customs forms, and it does so based upon the order, hence the package contents must exactly match the order.
This means to alter an international order, the old order must be canceled and a new order placed. We guarantee shipment delivery. This means that for US shipments, we guarantee the US Postal Service will record delivery within 15 postal working days for Priority Mail shipments, and 20 postal working days for orders that must be shipped via Ground although unusual, every once in awhile it takes that long.
If they do not record delivery within that time, we will reship or refund your order upon request. We ship much faster than the days indicate. For legal and insurance reasons, we are required to claim the full value of the order on all customs documents for all international shipments. This value is the price you paid for the order, not including shipping. This is a very strange Walter Mitty outfit. Their stuff does look cool, it's just a real shame they confirm everything bad about shopping on the internet.
I hav ordered gear on four occasions from Opsgear and they hav always taken months to deliver. But, to be fair, they have always delivered eventually and the goods have always been spot on. This type of slow service usually points to poor systems, poor cash flow management, or both. If I need something right now, Opsgear would not be on might go-to list. After phone calls, emails nothing no one has contacted me. So ticked off buyers beware. Wish I had read the reviews before ordering my credit card was charged guess ive lost my money.
Will never order from them again. Hi Dennis. Please see my reply to David, above. I want to make sure you were taken care of. Please email me at: nevin at opsgear dot com. On two separate ovations I placed orders with opsgear.
Twice they did not ship the most expensive items The first order took 3 months to get what I paid for. The second order us about two months old and still waiting for mag pouches.
Email and voice mail are useless you'l never get a reply. Received tracking info Ordered a field jacket in December of They initially sent jacket but in the wrong color. I returned it and still waiting to receive it.
It's now April. Have sent literally a dozen enquiries, the last 2 have been totally ignored. Time to have these rip-off artists shut down. Just dont. They dont deliver, they lie, they didn't even respond to my emails. IF you buy anything do it through a 3rd party PayPal etc so you can get your money back from them, that's what I did. I of course got a response from them saying something was wrong and "we will ship it right away" after I got my money back from PayPal like 2 months later.
It's like they didn't even realize I was already getting my money back from PayPal. My story is the same as all the others. I'm still in the battle today. We are a veteran family, my husband had 3 combat tours I'm so mad and disappointed. Don't bother, find another Co.
Ordered my item over 3 months ago and still have not received item. Left many messages and never a call back. Sent email and the same person "Joshua" response that my order will be shipped with a week. And of course I still have not received item. Told them to refund me and they never reply. Stay away from this company. I will never purchase anything from them. The number they provide always say all reps are busy and to leave a message but they NEVER call back.
Horrible company, would not recommend to anyone. I purchased a pair of Danner boots and Ops Gear sent the wrong size and would never give me credit for them and wanted me to pay to have them shipped back. I ended up sending to manufacturer. I won't be buying Danner Boots or especially from Ops Gear.
After returning to manufacturer, I still had to put a dispute on my credit card to get the refund even though credit card gave Ops Gear the money back. I put a order in 42 days ago and still have not received anything. I emailed them 14 days after the order because I never got a tracking number. The order said fulfilled on there website. They did email back and said they would get back to me with a tracking number.
Of course no tracking number and no items yet. Learned my lesson. I will never order from them again. Hi Jeremy. Please see my replies to comments above. Similarly, I want to make sure you were taken care of, even though it was not my company you were dealing with. Please email me at: nevin at opsgear dot com if you need anything, or if you were not eventually taken care of by the former OPSGEAR company.
Waited a week before I was notified that the items were not slated to be shipped for awhile, citing "warehouse issues". Didn't hear a thing. Complained many times, left numerous phone messages and e-mails for them, threatening to make a complaint to the BBB and the federal government office of consumer affairs, all without any reply.
Finally, I received a box with the items I ordered, but nothing else. I've never opened the box, trying to figure out a way to return it and have my money refunded. I've left negative reviews wherever I can, and have told people about these losers. This is touted as a veteran-owned company, but it can't be because of the treatment people get from these clowns They just want to tap into the "veteran-owned" consumer supply because vets tend to buy from other vets.
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