Provide your contact information and select Continue to submit your return. Use the Print Return Label button and attach your pre-paid shipping label and any hazmat labels to the outside of your shipping box.
You can also return eligible items to an Apple Store. Once we receive your items, we'll email your refund in the form of an electronic Apple Gift Card. Apple Gift Cards can be used to purchase products and accessories, as well as apps, games, music, movies, TV shows, iCloud, and more.
Apple Gift Cards can be used on apple. Apple Gift Cards can only be used in the country where they were purchased. For more information, please read the U. Apple Sales and Refunds Policy. Thanks for shopping at Apple. We appreciate the fact that you like to buy the cool stuff we build. As with any shopping experience, there are terms and conditions that apply to transactions at an Apple Store. We fundamentally believe you will be thrilled with the products you purchase from the Apple Store.
We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product. In addition, please note the following:. Wireless carriers have different service cancellation policies.
Returning your iPhone, iPad or Watch may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. Please contact your wireless service provider for more information. Making unauthorized modifications to the software on an iPhone violates the iPhone software license agreement.
The common term for modifying an iPhone is jail-breaking, with a particular emphasis on the second part of that term. Should you be unable to use your iPhone due to an unauthorized software modification, its repair will not be covered under the warranty. In the event you have been charged more than the posted price for a product in an Apple Retail Store, please see a Manager for a refund of the overcharge. Should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, feel free to visit an Apple Retail Store or contact the Apple Contact Center at to request a refund or credit of the difference between the price you were charged and the current selling price.
To receive the refund or credit you must contact Apple within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events, such as Black Friday or Cyber Monday.
Price protection is only available for up to 10 units of a particular product. Additionally, we may require that you have the product with you or otherwise have proof of possession when requesting price protection.
Prices shown are in U. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase.
Please contact your bank or credit card issuer regarding these fees. That said, Apple does provide occasional iTunes refunds, but if it perceives a frequency pattern with some users, it may begin to deny their requests. Getting your iTunes refund can be a handful. As the iTunes refund policy is not that clear, you cannot be sure whether you are going to get your money back even if you have never abused or misused Apple's trust.
You may have placed an order accidentally or without having enough information about it. If that is the case, you should still try to set the record straight and request a refund. As waiting for your refund can be quite exhausting, even if you have directly contacted Apple Support and tried to resolve the matter, you can avoid all that stress by turning to DoNotPay for help. Your iTunes refund is just around the corner. All you need to do is:. Upon receiving your request, we will relate the problem to Apple's customer support and ask for a refund on your behalf.
If they refuse, we will email you the evidence in case you need to present the proof to your bank or the court. We will fax the refund request to your designated bank automatically and send you all the Mastercard and VISA codes to support your case.
As there are no built-in links to problem reporting on iTunes or App Store, you have to use the web browser on your iPhone or iPad to access your account and ask for a refund, or you can do it by reporting a problem via your email receipt. Whichever way you choose, get your index finger ready for some serious clicking. Apple Application iPad Mobile iPhone. Request a refund for Apple purchases for valid reasons!
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Delayed sitting has been connected to Perfect iPhone 13 Armband Cases while you workout! While Apple may choose to not refund the purchase, reporting your complaint and politely asking for recompense makes you more likely to receive a refund than not asking at all.
Even if Apple doesn't issue a refund, help from other sources is available. Apple very clearly states in the iTunes terms and conditions that all purchases made from iTunes are final. This includes apps, games, movies, music and television shows.
Since all purchases are final, you are never guaranteed a successful return. The best way to guard against disappointing iTunes purchases is to thoroughly research the purchase before confirming it. If an app doesn't work as specified or was something other than advertised you may be able to get a refund from Apple.
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